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FAQS

To get the most out of your Coucou Flora experience, here are answers to some of the most common questions we get from you:

Where do we deliver flowers to?

  • Due to being a small business, our flowers are currently only available for delivery within a 5 miles radius of SE10 with £15 delivery fees. We currently do not deliver within congestion zones. If you place an order but your address is out of our delivery zone, we will contact you and kindly do a refund.

  • If you have special requests out of our delivery zone, please contact us via Enquiries page. We will try our best to work on it for the best results.

How often and how long does the shipping take?

  • We take orders from Monday to Sunday but there is a chance that we are unable to accept your orders due to limited stock. You are highly recommended to place your orders at least 3 days before. Your orders will be confirmed within 24 hours via emails. 

  • We are currently unable to offer same day delivery due to the small business scale and how we get our flowers - We barely stock flowers since we love everything fresh and in perfect shape. We get most of our flowers twice a week from wholesalers according to all the pre-orders within that week.

How do I take care of flowers I ordered?

  • For your delicate bouquets: Gently unwrap. Fill your vase with at least 4 cups of room temperature water and mix in that cute little packet of flower food that comes with your bouquet. Cut the stems diagonally under running water.  Cut them at least 1 inch from the bottom (depending on your vase size) - the diagonal cut ensures they get enough water. Remove any leaves below the water line - this keeps the water cleaner and the flowers looking pretty). Add fresh water daily, or every other day.  Change out the water on Day 3 or if it becomes cloudy or murky.  Remove older petals as needed to keep it looking beautiful!

  • For other floral designs if you want them to last longer, please do not hesitate to contact us. The flower-care methodologies depends on what it is.

Why do you only have limited stock? / Why don't you accept my orders?

  • Did you know there is only one florist - Deer making everything?  Floral design is incredibly labour-intensive - same-day flower shopping is necessary for keeping flower fresh, and many of our designs often take hours to make. Due to being a small business and the nature of how we buy flowers, there’s a limit to what can be done with so many orders in a day. However, each of our bouquet and floral design is made especially for you, with so much love from Coucou. We will try everything we can to worth you waiting.

Do you do occasion/event/wedding arragement?

  • Yes! We would love to help design florals for your special days with bespoke service. Check out our occasions & events work and please let us hear about your ideas or enquiries at least a week before the event, for the better work. 

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©2022 by Coucou Flora. 

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